In September 2018, the annual Rail Freight Corridor (RFC) User Satisfaction Survey will be launched.
With this survey, we aim to learn the opinion of our customers (applicants and terminals) about our products and services with the goal to further improve them for the benefit of international rail freight. This allows you to tell us about the strengths and weaknesses in our performance and also gives you the opportunity to point out areas that need to be improved.
The survey has been conducted annually since 2014 and we have already been able to improve specific areas based on feedback from the respondents.
Since it is very important to us to increase the quality of our products and services, we look forward to receiving your feedback and assure you that it will be greatly appreciated. The higher the level of participation is, the better we will be able to draw reliable conclusions about user satisfaction with the services and products that we offer.